Merchant Service Agreement

This Merchant Service Agreement (“Agreement”) is entered into between Bonvi Events, operating as Bonvi Events (“Company”), and the merchant, vendor, promoter, organizer, or business entity registering and using the Company’s services (“Merchant”).

By using the Company’s platform, services, website, or accepting payment through the Company, the Merchant agrees to the following terms and conditions.

1. Services Provided

The Company provides promotional, listing, marketing, advertising, ticketing, event visibility, digital placement, and related merchant services through its platform and affiliated channels.

Services may include, but are not limited to:

• Event listings
• Featured placements
• Homepage promotions
• Advertising packages
• Ticketing support
• Marketing campaigns
• Digital exposure and promotional support
• Sponsored content opportunities

The Company reserves the right to modify, improve, suspend, or discontinue services at any time.

2. Merchant Responsibilities

The Merchant agrees to:

• Provide accurate and truthful information regarding their event, business, or services
• Maintain all required licenses, permissions, and legal approvals
• Ensure that all submitted content does not violate laws, intellectual property rights, or community standards
• Respond promptly to requests for information or verification
• Conduct business ethically and professionally

The Merchant is solely responsible for the accuracy of submitted materials, including dates, pricing, locations, images, and descriptions.

3. Payments & Fees

All fees are due as stated at the time of purchase, booking, or invoice issuance.

The Merchant authorizes the Company to process payments through approved payment providers.

Failure to complete payment may result in suspension, removal, or denial of services.

The Company reserves the right to change pricing, package structures, or fees at any time without prior notice.

4. Promotional Placement

Placement positions, homepage visibility, featured status, and promotional reach are not guaranteed unless explicitly stated in writing.

The Company reserves editorial and promotional discretion regarding:

• Placement order
• Homepage rotation
• Duration of visibility
• Featured prioritization
• Marketing inclusion

5. Content Usage Rights

The Merchant grants the Company a non-exclusive right to use submitted names, logos, flyers, images, videos, and promotional material for marketing, advertising, and promotional purposes related to the platform and services.

The Merchant confirms they have the legal rights to all submitted content.

6. Limitation of Liability

The Company shall not be liable for:

• Loss of profits
• Event cancellation losses
• Technical interruptions
• Third-party payment failures
• Reduced attendance
• Marketing performance expectations
• Indirect or consequential damages

The Company does not guarantee ticket sales, attendance levels, or revenue outcomes.

7. Termination

The Company reserves the right to refuse, suspend, or terminate services at its discretion if the Merchant:

• Violates this Agreement
• Engages in fraudulent activity
• Harms the reputation of the platform
• Fails to make required payments

8. Indemnification

The Merchant agrees to indemnify and hold harmless the Company, its owners, employees, affiliates, and partners from any claims, damages, liabilities, or legal disputes arising from:

• Merchant activities
• Event operations
• Submitted content
• Violations of law
• Customer disputes

9. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of Saint Kitts and Nevis.

10. Acceptance

By purchasing services, submitting listings, signing up, or using the Company’s platform, the Merchant confirms acceptance of this Agreement and all related policies.

Non-Refund Policy

Final Sale & Non-Refundable Payments Policy

All payments made to Bonvi Events are final and non-refundable.

By purchasing any service, advertisement, listing, promotional placement, featured positioning, marketing package, ticketing service, or related offering, the customer or merchant acknowledges and agrees to the following:

• All sales are final
• No refunds will be issued under any circumstance
• Payments cannot be reversed, canceled, or transferred once processed
• Failure to use purchased services does not qualify for a refund
• Event cancellation, postponement, low attendance, scheduling conflicts, or changes in business circumstances do not qualify for refunds

The Company reserves the right to determine appropriate resolutions, credits, or accommodations at its sole discretion, without obligation to provide refunds.

By submitting payment, the customer or merchant confirms they have read, understood, and accepted the Merchant Agreement, and the Non-Refund Policy.